How To Reach Our Concierge

Our concierge service is the heart of the Private Islandbali experience. We are not a digital platform or an automated booking engine; we are a dedicated team of travel specialists with deep, on-the-ground expertise across Indonesia. Every island in our portfolio has been personally inspected and vetted against our rigorous editorial standards, ensuring it meets the highest benchmarks for privacy, service, and natural beauty.

To initiate a consultation, we invite you to use the contact details provided at the end of this page. Upon receiving your enquiry, a dedicated concierge will be assigned to you. This individual will be your single point of contact throughout the entire planning process, from initial ideation to your departure from the archipelago, ensuring a consistent and deeply personal level of service.

Response Time & Process

We value a considered approach over immediate, impersonal replies. Your initial enquiry will receive a prompt acknowledgement within a few hours during our office hours. Following this, your assigned concierge will reach out to schedule a preliminary discovery call. This conversation is foundational, allowing us to understand your expectations, guest profile, and desired atmosphere for your stay.

Based on this consultation, we will prepare a curated proposal detailing suitable island options, potential itineraries, and transparent cost structures. The process is collaborative and iterative. We refine the details with you, ensuring every element, from the culinary programme to the on-island activities, is perfectly aligned with your preferences before any commitment is made. This meticulous process ensures no detail is overlooked for your private island Bali experience.

Languages We Operate In

Our primary languages of operation are English and Bahasa Indonesia. Our international team is fluent in both, ensuring clear and precise communication for a global clientele. We understand the importance of clarity when planning intricate travel arrangements and are committed to providing a seamless dialogue.

For clients who prefer to communicate in other languages, such as Mandarin, Russian, French, or Arabic, we are pleased to arrange for professional translation services upon request. Please mention this need during your initial contact so we can make the necessary arrangements to facilitate a smooth and comfortable planning process for you and your representatives.

Office Hours & Time Zones

Our main operations are based in Bali, and our core office hours are from 9:00 AM to 6:00 PM, Indonesia Central Time (WITA), which is GMT+8. We observe local Balinese and national Indonesian public holidays.

However, we serve a discerning global clientele and are highly experienced in coordinating across different international time zones. We routinely schedule calls and consultations at times convenient for our clients, whether they are based in London, New York, Dubai, or Hong Kong. Your convenience is our priority, and we will adapt our schedule to accommodate yours.

Visiting Bali — Logistics

A flawless experience on your private island begins long before you arrive. Our service extends to managing the entire logistical chain of your journey. This includes arranging VIP meet-and-greet services at Ngurah Rai International Airport (DPS), which fast-track you through immigration and customs, providing a discreet and efficient arrival.

From the airport, we coordinate all subsequent transfers. This may involve a luxury vehicle to a private jetty, a chartered yacht for a scenic sail to your destination, or a helicopter transfer for the swiftest and most spectacular arrival. We handle the complexities of inter-island travel within the archipelago, ensuring every connection is seamless, secure, and comfortable.

Frequently Asked Questions

Is the island truly private?

Yes. Our core offering is exclusive-use buyout. When you book a private island in Bali through us, the entire property, its facilities, and its staff are dedicated solely to you and your guests for the duration of your stay. This guarantees absolute privacy and an environment free from any other travellers, ensuring the highest level of seclusion and security for our clientele.

What is the security protocol on the islands?

Security is paramount. Each island is equipped with a professional, discreet security team that operates 24/7. Protocols include perimeter monitoring, access control at all entry points such as private jetties, and on-site personnel. We can also coordinate with your personal security detail to ensure our procedures align with your specific requirements, providing a safe and protected environment throughout your stay.

Can you accommodate specific dietary needs and preferences?

Absolutely. Prior to your arrival, we engage in detailed culinary consultations to understand every guest’s dietary requirements, allergies, and personal preferences. Our private chefs are highly experienced in crafting bespoke menus, from complex multi-course tasting journeys to specific wellness-focused diets or simple, comforting family meals. All provisions are sourced to the highest standard for your private island experience.

How is staff discretion and privacy ensured?

All staff, from the island manager to the housekeeping team, are trained to the highest standards of professional hospitality and discretion. They sign strict non-disclosure agreements and are experts at providing attentive yet unobtrusive service. They understand the nuances of serving high-net-worth individuals and prioritise your privacy above all, allowing you to relax completely in your personal sanctuary.

How are transfers from the mainland arranged?

We manage all transfers as part of our end-to-end service. Depending on the island’s location and your preference, this can be a private speedboat, a luxury yacht, or a helicopter. We coordinate every detail, from your arrival at Ngurah Rai International Airport (DPS) to your step onto the island’s shore, ensuring the journey is as seamless and comfortable as the stay itself.

Can we host a special event, such as a wedding or corporate retreat?

Yes, our islands provide an unparalleled backdrop for significant events. We work with a vetted network of Bali’s finest event planners, florists, entertainers, and technical suppliers to execute flawless celebrations and corporate gatherings. From intimate wedding ceremonies on a secluded beach to multi-day strategic retreats, we can facilitate every requirement to create a memorable and impactful event.

What is the minimum stay requirement?

Minimum stay requirements vary by island and by season. Typically, they range from three to five nights. During peak periods, such as the festive season over Christmas and New Year or the high season in July and August, this may extend to seven nights or more. We will provide the specific policy for your chosen island during the proposal stage.

Is there reliable high-speed internet connectivity?

We understand the need to remain connected. All islands in our portfolio are equipped with the best available internet service, typically high-speed satellite connectivity, ensuring you can manage business affairs or stream content. While the connection is robust for a remote island location, we always provide transparent information on its capabilities and any potential limitations compared to urban mainland services.

What is the booking and payment process?

Once you approve the curated proposal, we issue a formal booking agreement. To confirm the reservation, a deposit of 50% of the total cost is typically required. The final balance is then due 60 to 90 days prior to your arrival date. Payments can be made via international bank transfer. The entire process is handled securely and with full transparency.

What is your cancellation policy?

Our cancellation policies are outlined in the booking agreement for each specific island. Due to the exclusive nature of these bookings, policies are necessarily strict. Generally, the initial deposit is non-refundable. Cancellations made within 90 days of arrival may result in the forfeiture of the full payment. We strongly advise all clients to secure comprehensive travel insurance to protect against unforeseen circumstances.